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Thank you for choosing PagePRO for your web services. We value your business and are committed to providing you with high-quality services. Please review our refund policy carefully, as it outlines the terms and conditions under which refunds may be considered.
1. Refund Policy Overview At PagePRO, we understand that circumstances may arise in which you may request a refund. However, it's important to note that our refund policy is designed to be strict due to the nature of our digital services. In general, we do not offer refunds for our services unless specific, exceptional circumstances apply.
2. Circumstances for Refunds Refunds will only be considered under the following exceptional circumstances:
Service Unavailability: If, due to unforeseen circumstances or technical issues on our end, our services become unavailable for an extended period, and we are unable to provide a reasonable solution within a reasonable timeframe.
Duplicate Payments: If you accidentally make duplicate payments for the same service, we will refund the duplicate amount upon notification.
Fraudulent Transactions: In case of a proven unauthorized or fraudulent transaction, we will refund the amount in question.
3. How to Request a Refund If you believe you are eligible for a refund based on the circumstances mentioned above, please contact our customer support team within 7 days of the transaction or the occurrence of the issue. You can reach out to our support team at firstname.lastname@example.org. To facilitate the refund process, please provide the following information:
• Your full name • Contact information • Transaction ID • Description of the issue
4. Refund Process Once we receive your refund request, we will review it and determine whether it qualifies for a refund based on our policy. We will aim to process eligible refunds within 30 business days. The refund will be issued in the same form of payment as the original transaction.
5. Non-Refundable Services • Services that have been substantially provided or consumed: Once the project has reached a point where significant work, including but not limited to design consultations, concept development, content creation, or coding, has been completed, these services will be deemed as substantially provided, and refunds will not be applicable. • Services delivered as per the agreed-upon terms and within acceptable quality standards: Refunds will not be granted for services that have been completed according to the terms of the project agreement and meet the predefined quality standards. It is the client's responsibility to clearly communicate their requirements and expectations during the project planning phase, and any changes or additional work requested beyond the initial agreement may result in additional charges but will not affect the non-refundable status of services completed as per the original agreement.
6. Changes to the Refund Policy We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about our refund procedures.
7. Contact Us If you have any questions or concerns about our refund policy or if you wish to request a refund, please contact our customer support team at email@example.com. By using the services provided by PagePRO, you agree to abide by this refund policy. Thank you for choosing PagePRO. We appreciate your trust in our services.